Vancouver, Wash. – January 20, 2016 – Columbia Ultimate recently wrapped up its annual “Days of Giving” event for 2015, an initiative which focuses on supporting local philanthropic organizations that enhance the quality of life in Washington’s Clark County and the Portland Metro Area. In total, Columbia Ultimate associates volunteered over 145 hours to support Share Vancouver, Clark County Parks and Northwest Children’s Outreach in Vancouver, WA.
“Columbia Ultimate associates are a group of caring people who live and work in Clark County and Portland and who want to give back to those communities,” said Columbia Ultimate President & CEO R. Fred Houston. “We have a corporate culture of volunteerism, but our associates taking time during their busy days to participate are what truly drive our mission to support the community.”
Camas, Wash. – The Intelitech Group™, a premiere analytics provider and consulting practice in the ARM industry, announced today it has updated its analytics offering in medical accounts receivable. This update assists agencies that use The Intelitech Group’s premiere analytics services when collecting medical debt, by providing improved accuracy in knowing the ability and willingness of account holders to pay their debts.
The Intelitech Group tailors their analytics solutions to an agency’s specific needs by analyzing, consulting, and implementing best practice solutions. Their enhanced score helps in this process by leveraging their expertise with agency information to produce greater results.
A good manager understands that all people are not motivated the same way. Therefore, multiple types of motivators should be included in an organizations culture if they truly want to engage their staff and move their businesses forward. Although there are several ways to motivate a staff, I want to focus on three that can have the greatest impact and yet are often overlooked.
This year we had the privilege of attending PowerUp™, Ontario System’s collection conference. Ontario® put on a great show and focused in a couple of specific areas. One of the main areas of focus was compliance.
In addition to having several informative classes, Ontario® introduced some new technologies in the space to assist their clients. They also continued their quest in cloud computing, again offering some pretty cool concepts that utilize new technologies for their existing clients.
Ontario® continues to be a partner with us and we look forward to many future opportunities with them.
It was great to meet with our users and partners at Art of Success this year
Thank you to all of those that stopped by our booth or tracked us down during the conference. It was wonderful to meet with you. Here is a quick recap of some of the highlights from the conference:
Not too long ago, most astronomers and experts believed that the Milky Way was the only galaxy in the universe. Beyond our own galaxy was an infinite nothingness – absent of warmth, stars, and light.
As telescopes have evolved, so too has our understanding as to just how large, detailed, and complex the universe really is. In a very short period of time, our understanding of what lies in the universe completely changed. And still – whether we knew about them or not, those stars and distant galaxies have always been there. They did not suddenly appear. Instead, our use of technology has opened our eyes to a truth that has always been there.
In 1962, Sam Walton began to see a dream come to fruition by opening his first Wal-Mart discount store. The concept was a store that provided “the lowest price any time anywhere” coupled eventually with a “one stop shop”. The shop quickly turned into shops and then exploded all across the US and parts of the world.
My company purchased its first dialer when I was a young frontline collector. It was an exciting time for us, with the dialer bringing a significant amount of promise and potential. We felt like we were taking a giant step forward – and we were.
Dialers are one of those key technologies that can significantly set apart the top and bottom performers in our industry. But what I learned back with our agency’s experience, and have been reminded several times since, is that the presence or use of the technology alone will not ensure success. Rather, the effectiveness of dialer technology comes down to how it is actually being used. Here are a few Lessons that I have picked up along the way:
We’ve all been there. Your agency just won the bid for a new large batch of placements. You don’t know a ton about it, but the number of accounts is supposed to be pretty substantial. You scramble to make sure you’re ready for day one of collections.
Day one arrives, but the placements don’t come. You give your contact a call and he says they hit a few bumps, but you should be getting the new business soon. You anxiously wait – double checking to make sure everything is ready for the instant the new paper arrives. With the new accounts comes the possibility of even more new business. You do your best to not think about what this could mean for your company, but can’t help from being excited.
Would you like to increase your right party contacts and always have the best contact information for your consumers at your collectors’ fingertips? Interested in reducing the costs associated with skiptracing automation? What if you could reduce or completely eliminate manual skiptracing by collectors? You can, right now, with multi-pass data scrubbing.
Traditionally, agencies initiate skiptracing processes once they have lost all phones or received a mail-return for a consumer; however, that route involves a time-consuming process of a collector opening a website and manually searching for contact information. Another common practice is to batch skiptrace accounts a single time at initial placement while others may have complete departments devoted to locating consumers with a combination of manual and batch skiptracing processes. The challenge is that these traditional methods are both costly and inefficient – there is a better way.