The Intelitech Group™ to Feature StackUp; A Collector Training Game at ACA’s Annual Convention and Expo 2016


We are excited to be at ACA’s annual show this year in Colorado! We hope you’ll find time to stop by our booth and introduce yourselves. This year we’ll be featuring a new product for your Collectors called StackUp. With only a few minutes a day Collectors can be trained in an entertaining way in areas such as industry regulations, compliance, and communications skills.

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Ransomware – It’s Real and it Could Happen to You.

Apr 25, 2016

You’ve heard of viruses and malware – now there’s ransomware and it’s just what it sounds like.  Ransomware is an access denial type of malicious software that can come from just about anywhere a virus can. As the name implies, once activated it blocks legitimate users from accessing files and demands some sort of payment or “ransom” before providing a decryption key or similar unlock.

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The Intelitech Group Announces Launch of StackUp, a Competitive, Reward-Based Collector Training Game for Collection Agencies


An entertaining way to train collectors in compliance and industry regulat­ions such as HIPAA and FDCPA as well as improve collector communication skills

Camas, Wash. – April 20, 2016 – The Intelitech Group, a premiere analytics provider and consulting practice in the ARM industry, today announced the launch of its latest collector training solution StackUp. StackUp is a game designed to help continuously train collectors in areas such as compliance, industry regulations, collection law, and communication skills in a fun and entertaining way.

StackUp offers collectors the ability to be trained while earning­­ certifications, cash prizes, and accolades as they compete against other collectors in the industry.

In addition to training collectors, the game will give agencies the opportunity to track test scores and collector performance, identify which subjects their team struggles with the most, and compare how their business and collectors “StackUp” against other agencies in the industry.

“We have found agencies and collectors have more enjoyment being trained through StackUp than traditional training methods” says Jason Houston, Associate Partner at The Intelitech Group™.

Current StackUp user Jesse Brixey, Director of Revenue Management, J&L Teamworks has already seen success utilizing the training tool, “collectors will find that they are having fun while learning a lot of beneficial information”.

To learn more about StackUp visit or call The Intelitech Group at 360.260.9780

About The Intelitech Group

The Intelitech Group, a premier analytics provider for the collections industry, provides consulting and technology solutions to help agencies work smarter to achieve optimal results. Leveraging industry expertise and market intelligence with latest technology innovations, The Intelitech Group brings extensive knowledge, insights and practical tools to help agencies delve deep into all facets of the organization to measure, analyze and implement results-oriented solutions. For additional information, visit

#collector-training, #game, #stackup

Where Does Your Collection Business Stand?

Famed writer, management consultant, and Professor Peter F. Drucker is quoted as saying “What’s measured improves”.  There is evidence of this statement all around us.  Whether in our personal lives or in business if we are serious about improvement, we first must measure.  We need to understand where we are at!

Don’t be misled into thinking that “Of course I know where I am at!”  Do you?  Understanding the factors that have contributed to your current state is the foundation on which improvement can be built.  To really identify and know the key factors can be a process, and if not previously identified, that process can take time. This process of evaluation and thorough understanding forces us to both reflect on where we are at, and allows us to ascertain where we wish to be.

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#collections-analytics, #the-intelitech-group

The Intelitech Group Expands its Analytics Reach with the Hiring of Russ Pachl

The Intelitech Group, a premiere analytics provider and consulting practice in the ARM industry, has hired experienced consultant to the industry, Russ Pachl as an Associate Partner. Pachl is joining The Intelitech Group as part of its mission to help agencies across the country work smarter through utilization of analytics and industry benchmarking solutions.

Pachl has more than 22 years of experience in the ARM industry. His most recent responsibilities were with Columbia Ultimate, the industry’s leading collections software and technology provider, where Pachl served in a variety of roles, including leadership of Product Management, software development, and quality assurance Throughout his industry involvement, Pachl has hands-on experience with the intricacies of daily agency operations.

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#collections-analytics, #hiring-process, #the-intelitech-group

The Art of Tanking: Preparing Your Collectors For The Future

For those involved in sports you are well aware of a tactic to improve the team that has become known as tanking. This approach means you essentially set your team up to lose or try to win less often in order to get a better position in the draft. Sometimes it is used to position your team to sign a high dollar free agent after the season. This approach has been met with varying degrees of success over the years. In 2011 a quarterback named Andrew Luck was projected to be the number one draft pick in the upcoming 2012 draft. Some NFL teams viewed him as a QB who could turn a team into a title contender. The only way to draft him would be to finish with the worst record in the NFL. That year a term was coined called ‘Suck for Luck’. Teams appeared to be losing games for the chance to be able to draft this franchise saving young man. The Indianapolis Colts won the draft by losing the season. In the NBA the Philadelphia 76ers have appeared to be tanking for years with no success to show for it up to this point. They are struggling to win games and don’t appear to be contenders anytime soon. In baseball the Houston Astros appeared to be tanking for several years. During this time they were stockpiling high draft picks and giving their young talent plenty of playing time. This strategy appeared to pay off after last season when they made the playoffs for the first time in 10 years. They are set up to contend for the playoffs for several years to come.

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The Intelitech Group Serves with Columbia Ultimate to Serve Local Community through Volunteering and Donations During Annual “Days of Giving”

Vancouver, Wash. – January 20, 2016 – Columbia Ultimate recently wrapped up its annual “Days of Giving” event for 2015, an initiative which focuses on supporting local philanthropic organizations that enhance the quality of life in Washington’s Clark County and the Portland Metro Area. In total, Columbia Ultimate associates volunteered over 145 hours to support Share Vancouver, Clark County Parks and Northwest Children’s Outreach in Vancouver, WA.

“Columbia Ultimate associates are a group of caring people who live and work in Clark County and Portland and who want to give back to those communities,” said Columbia Ultimate President & CEO R. Fred Houston. “We have a corporate culture of volunteerism, but our associates taking time during their busy days to participate are what truly drive our mission to support the community.”

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